Marshall-DeKalb Electric Cooperative will respond to any service complaint after the member has first attempted to locate the problem in his own equipment. If the member cannot locate the problem, then Coop personnel will be dispatched to the member’s location to investigate the complaint. Should the problem be determined to be in the member-owned equipment, the member will be required to pay a fee to cover the labor and transportation costs of the trouble call. Otherwise, the problem will be corrected at no charge.
